Complaints Procedure

Last updated: 28 May 2026

We take complaints seriously. This process aligns with the Fair Trading Act 1986, Consumer Guarantees Act 1993, and Privacy Act 2020 where relevant.

Step 1 — Contact us first

Email feedback@attractiveexcept.world or write to Attractiveexcept, 26 Bruce McLaren Road, Henderson, Auckland 0612. Include your name, booking reference (if any), and what would resolve the issue. We acknowledge within two business days.

Step 2 — Internal review

A senior facilitator not involved in your matter will review within ten business days and propose a resolution—refund, reschedule, or written explanation as appropriate under the Return Policy.

Step 3 — External help

If you remain unsatisfied, you may contact:

• Consumer Protection NZ — general consumer issues
• Office of the Privacy Commissioner — privacy concerns
• Disputes Tribunal — claims within its monetary limits

Record keeping

We retain complaint records for three years to improve our services and demonstrate compliance.